Frequently Asked Questions about
Portable Toilet Rentals
Q. Can I rent a porta potty for just one day?
Yes! Our Special Event Toilets are great for weekend parties, or even a one day party. It is always best to call at least two days prior to your event to ensure proper delivery times.
Q. Will the porta potties be clean for my event?
Yes! Our Special Event Toilets are reserved only for special events and parties, and have never been at a construction site.
Q. How far in advance do I need to reserve a portable toilet?
During peak times of the year we often sell out. To ensure we can service you it is best to make your reservation as far in advance as possible. At a minimum it is best to place your order for portable toilet service at least 48 hours in advance. For large special events or job sites, a week or more lead time is advisable. For urgent needs we are often able to deliver toilets the same day for an extra delivery charge.
Q. Where does the waste go after it has been pumped?
The waste water is taken to local waste water facilities and disposed of according to the regulations, procedures and sanitary conditions required by the facilities.
Q. Can I personalize my portable restroom?
YES! A temporary restroom does not have to be the same boring portapotty you have grown accustomed to. Add a splash of style to your rental with your own personal touch:
Add a floral arrangement to interior
Place greenery around the outside of the restroom to disguise unfavorable characteristics
Fragrances can help stimulate the users' senses and detract from any less stimulating fragrances
Add baskets full of various toiletries, one for the gentlemen and one for the ladies. Include such items as body spray or perfumes, lotions, sunscreen, bug spray, etc. Be creative!
Q. I have a construction site. How do i pay for my portable restroom?
A: Construction site orders require a one month minimum, which includes delivery, removal and a weekly cleaning. We are able to accommodate early removal and more than once a week service upon request.
Q. Am I required to have a portable toilet on my job site?
Most city ordinances specifically spell out the requirement of a portable toilet on a construction site and inspectors will require that a portable toilet is ordered and either placed on site or on its way before approving the inspection. In addition, OSHA requires a portable toilet on a construction site under the Safety and Health Regulations for a Construction (1923.51 (c) (1), 1926.51 (c) (3), (I), (ii), (iii), (iv) ). For information regarding specific city or country ordinances contact the city where construction is occurring or your local United Site Services office.
Q. What is the frequency of service on my portable toilet?
We service portable toilets once per week. This is done to keep the units fully stocked, clean and sanitized. The fee for the toilet includes the rental and once a week service. We can provide service more frequently if required.
Q. What happens if my portable toilet gets tipped over?
When a tip over of a portable toilet does occur we ask that our customers contact our office as soon as possible to report the incident. We will then dispatch a driver to come to the site and clean the unit or switch out the portable toilet with a replacement depending on the severity of the tip over at our earliest convienece.
Q: I am planning a weekend festival. When will my restrooms be delivered?
A: Orders for weekend events are typically delivered on Friday and removed on Monday.
Q. What can be done if my unit is in an area of high wind?
Upon request in some areas, Thompson Services may offer uniquely designed stakes that fit securely over the four skids on each side of the unit to anchor the unit securely to the ground, eliminating the problem of your portable restroom being tipped over in areas of high wind.
Q. Does a portable restroom on my construction job site really cut down on expenses and time?
By providing a portable restroom on your job site you can reduce the distance employees must travel to use a restroom as well as the time employees must spend searching for an alternative facility because no close restroom has been provided. The following chart was developed in a study conducted by the Portable Sanitation Association International (PSAI).
The annual cost of 10 minutes of wasted toilet time per employee, per day:
Formula: Hourly Rate divided by 60 Minutes Per Hour x 10 Minutes x Number of Employees
x 255 Days Per Year.
For more information regarding this study, please contact the Portable Sanitation Association International at 1-800-822-3020.
Q. What are the guidelines for the ADA restrooms?
Thompson Services offers portable wheelchair restrooms that are ADA compliant for use on a construction site, commercial area, or special event in some areas. Where available, our ADA units are large enough and obtain the proper elements to meet the standards that have been outlined by the Americans with Disabilities Act.
Specifically, the statute states that for single user portable toilets clustered at a single location, at least 5% but no less than one toilet unit shall be installed at each cluster whenever typical inaccessible units are provided. Accessible units shall also be identified by the International Symbol of Accessibility. The exception is that if portable toilet units are used exclusively by construction personnel who to not require the use of an ADA unit, you are not required to comply with this statute. (Federal Register/Vol. 56, No. 144/July 26, 1991/ Rules and Regulations/ 4.1.2 Accessible Site and Exterior Facilities: New Construction).
Q. Where can you place my portable toilet?
We will place your portable toilet(s) at your event or on your job site per your instruction. We will make every reasonable attempt to accommodate your wishes as to placement on the portable unit. However, we will relocate the unit or notify you if it becomes necessary so that is readily accessible for servicing. This ensures that our trucks, employees and equipment are not in danger or at risk.
Q. How do you cut down on the odors and germs within the portable unit?
Thompson Services not only pumps out the holding tank and cleans the inner bowl of the unit but also provides meticulous janitorial service both inside and out. Our employees clean and sanitize the portable restrooms at each service which includes washing with soap and water. We also provide a special detergent in the water, which acts not only as a sanitizer but deodorizer as well to keep the unit smelling great while reducing exposure to germs.
Q: During what hours are deliveries typically made?
A: Deliveries are typically made between 6 a.m. and 4 p.m.
Q: When is payment due?
A: Payment in full is required before delivery. All major credit cards are accepted
Q: Can I meet the driver to show where to place the units?
A: Yes, upon request, Thompson Services can call an hour in advance of delivery, and the driver will meet you at your designated location.
Q: Are there any additional charges for rush deliveries or removals?
A: The following deliveries may incur a charge in addition to the cost of renting the restroom:
Same day delivery.
Saturday delivery or removal.
Sunday delivery or removal.